Managed Backup Services
Challenge
When this Baltimore-area non-profit organization started working with Tech Smart Solutions for their on-site server, they needed to do a lot of troubleshooting. Remote users were having connection issues, so configuration support became a top priority. They also wanted to increase database reliability and security while still having primary control of their internal infrastructure. “We chose Tech Smart Solutions partly because they have an approach to solutions that have an appropriate return on investment,” said the organization’s CFO. “They approached the project as a business partner (not sales) and they engaged us in conversations to find the best solution.”
Solution Overview
In order to solve the company’s problems, the first thing Tech Smart Solutions did was upgrade their server using proactive managed backup to make their data more reliable and available. Next, they added Internet circuits to make remote server connections more stable. Tech Smart Solutions then helped build and maintain its on-premises servers by providing design support and helping resolve server issues that the company found difficult to solve on its own.
Results
With an up-to-date on-premise server and new network connections, the organization can access the data center whenever and wherever it’s needed. Additionally, Tech Smart Solutions managed backup services provide the foundation for peace of mind if something goes wrong. This frees up time and resources to focus on preventing, treating, and finding cures for retinal diseases, as well as less time and effort to manage and back up data. “We’re a small enough organization to have adequate IT resources, but we’re too small to have full-time employees with specialized areas of expertise,” the CFO said. “Tech Smart’s partnership approach has enabled us to focus our efforts on the next critical IT project while still being flexible enough to respond to unexpected challenges. As we continue our journey to find a cure for retinal disease, Tech Smart will always be by our side.”