Location: Miami, FL
Work authorization: any (candidate must be authorized to work in US)
Must-have skills: 5+ y of exp in the areas of software development cycle; Front End: Programming in HTML 5/CSS 3.0, ability to develop client-side web developers in: HTML, CSS, and JavaScript; Mobile Application Development; Responsive Design; Back End: Developing Web Application Using NET6 Framework; Developing ASP.NET Core MVC Web Applications ; Application Development in C#; Azure Active Directory / Azure Service Bus Messaging / Azure DevOps; gov exp, Dependency Injection, RESTful API(JSON/XML), GitLab – Source Control, Cl/CD.
Requirements:
- Availability to work occationally at the Client’s site in Tallahassee, FL (required);
- Experience leading and managing Contact Center projects involving large scale efforts in state Government (5+ years);
- Experience leading and managing large scale efforts in current Contact Center technology such as Avaya, Cisco, Genesys, Five9 or NICE InContact (5+ years);
- PMP Certification (required);
- 4-year college degree or relevant education and experience;
- Bachelor’s or Master’s Degree in Business Administration, Management or Analytics, or other related field (Preferred)
Responsibilities include but are not limited to the following:
- Work closely with stakeholders at all levels including business leadership, executive teams, project teams, and business users.
- Develop project charters and identify appropriate technology to meet business goals, working with internal groups and third-party providers to develop an effective solution that meets all stakeholder goals.
- Interface with the technology team members, and with external managed services providers.
- Become the in-house expert on available technology solutions in the areas of Contact Center.
- Develop strong relationships with business units and contractors for the express purpose of migrating the Contact Center to a new Contact Center solution.
- Develop and manage budgeting, project planning and resource planning.