Pompano Beach, FL
Work authorization: any (candidate must be authorized to work in US)
Must-have skills: 1 and Tier 2 support specialist, government experience.
Requirements:
- Availability to work 100% on Client’s site in Boca Raton, FL (required);
- IT work experience with demonstrated working knowledge of basic to moderately complex hardware and software products and problem solving/troubleshooting skills (2+ years);
- Experience coaching more junior technical staff;
- Experience providing Tier 1 and Tier 2 support;
- Bachelor’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience
Responsibilities:
- Responsible for Tier 1 and 2 software and hardware support;
- Provide technical advice, guidance and informal training to customers using hardware and software programs;
- Troubleshoot and restore routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures;
- Perform root cause analysis and develops checklists for typical problems
- Recommend procedures and controls for problem prevention;
- Maintain knowledge database and call tracking database to enhance quality of problem resolutions;
- Work in a team setting, sharing information and assisting others with calls.