Miami, FL
Work authorization: any (candidate must be authorized to work in US)
Must-have skills: EDU : Bachelor's or Master’s degree is pref., 7-10+ y of exp designing, implementing, and supporting highly reliable satellite & telecommunications systems, 4+ y of direct people management exp, Satellite connectivity: SATCOM / satellite / VSAT exp
PREFERRED :
Manufacture’s certifications in satellite communications, cruise line exp, Stabilized Satellite antennas (C-Band, Ku, Ka), satellite bandwidth pooling, QoS, iDirect, Comtech, Hughes, Newtec, and/or Viasat Satellite Baseband Infrastructure
Requirements:
- SATCOM Technical Service Delivery experience (10+ years);
- Experience designing, implementing, and supporting highly reliable satellite & telecommunications systems (10+ years);
- Experience of Leadership of TSDM and other brands (CUK, Costa, Aida);
- Satellite/ VSAT experience;
- Direct people management experience with hiring and firing responsibilities;
- Experience in supervising, mentoring, and empowering employees to make positive contributions (5+ years);
- Hands on experience in troubleshooting and resolving satellite baseband hardware, software, and terminals running both voice and data applications;
- Hands on experience in configuration, test, and optimization of satellite terminals in maritime/mobility
- applications;
- Experience in implementing complex satellite and terrestrial communication services;
- Experience in Operational Support and/or Service Delivery;
- Experience in designing networks;
- Hands on experience in creating, evaluating, and updating documentation;
- Experience with Stabilized Satellite antennas (C-Band, Ku, Ka), satellite bandwidth pooling, QoS;
- Experience with RF communications;
- Experience with computer and network services for both local and wide area networks;
- Experience with iDirect, Comtech, Hughes, Newtec, and/or Viasat Satellite Baseband Infrastructure;
- Bachelor’s degree in Computer, Engineering, Project Management and Business Administration or Master’s degree in Mechanical or Electrical Engineering (preferred)
Responsibilities include but are not limited to the following:
- Lead technical service delivery on-shore and off-shore teams
- Ensure team’s solutions and delivery activities align with all aspects of security standards and compliance requirements including, but not limited to, Corporate, PII, PCI, HIPPA
- Ensure team provides great customer services to all brands in positive matter and Leadership
- Lead technical service delivery on-shore and off-shore teams
- Ensure team’s solutions and delivery activities align with all aspects of security standards and compliance
- requirements including, but not limited to, Corporate, PII, PCI, HIPPA
- Ensure team provides great customer services to all brands in positive matter and expected business outcomes
- Review and approve financial and operational items as assigned
- Provide Network Support Services while maintaining healthy and progressive partnerships with business
- units, technical teams, and project management group for all brands
- Provides effective and courteous communications to ship command staffs, brand IT leaderships and Onboard
- Revenue Teams via project status, business requirements, issue resolution, etc.
- Collaborate closely with Business Relationship Managers to maintain an understanding of business cases and ensure appropriate operations adjustment are made
- Provide oversight for global Technical Service Delivery Managers to ensure proper engagement and escalation for incident and problem managements to meet SLA
- Publish data driven reporting for performance trends, incident trends, customer satisfaction trends are in good digestible quality and on time
- Ensure proper operation procedure are followed for predictable outcome
- Work with Engineering department to ensure planned technology is “Acceptable to Run” and the documentation and training is sufficient
- Work with bandwidth sourcing team to ensure planned bandwidth is “Acceptable to Run”
- Resource planning to ensure service delivery is satisfactory to business
- Directly responsible for a team of employees and contractors with responsibility (hire, fire, coach, mentor, train, discipline, etc.)
- Establishes department goals and develops the short term and long-term strategies to meet these goals
- Manages financial planning & forecasting, project & operations planning, and resource planning & alignment
- Ensure the team work well in a multi-culture, global environment
- Perform all other administrative and organizational duties as required (time keeping, training, travel, collaboration, and correspondence, etc.)