Managed IT Services & Cloud Hosting

Challenge

A transportation association based in Northern Virginia wanted to move its infrastructure to the cloud and their current IT provider was not able to meet these requirements. They needed an MSP that was well-structured, stable, experienced, and could get them up and running in the cloud as quickly as possible. Since their old provider owned all of their hardware, they had to completely rebuild their network from the ground up. Tech Smart Solutions created a new technological shell by ripping out their client’s old framework and replacing it with a new, modern, cloud-based infrastructure. It was a long process, but they were able to completely rebuild their entire IT infrastructure in one weekend. By Monday, their employees could come in and work without a hitch, with no downtime, no interruptions, and no confusion as each person’s workstation was configured and configured to their old setup.

Solution Overview

The organization needed a reliable IT provider to manage its technology, and that’s where Tech Smart Solutions came in. Tech Smart Solutions simplified the migration to the MSP by providing a clear onboarding process, transparent communication, and creating a clear and strategic roadmap for the organization to adhere to during the migration. Tech Smart Solutions’ Cloud services gave the company more mobility; this is especially important as many of their employees work from home and need to be able to access their information anywhere, at any time. All of the organization’s IT requirements are backed by one easy monthly payment, allowing for easy budgeting with predictable annual IT expenditures. “We have greatly improved their working environment experience for their employees and provided them with confidence,” said Karen Blackstock, the company’s dedicated Account Manager. It’s only been a short period of time since the organization started working with Tech Smart Solutions but the relationship continues to thrive with Quarterly Business Reviews as the foundation of the relationship. These strategic sessions enable Tech Smart Solutions to stay aligned with their objectives and ensure that their technology continues to evolve with them. Tech Smart Solutions and its Confidence Plus Managed Network Services Plan was the perfect fit for this organization, providing them with consistency, confidence, and clarity.

Results

Tech Smart Solutions gave the company the stability it needed to run its business by offering a combination of Cloud Hosting and IT Network Services through Confidence Plus. Tech Smart Solutions replaced the client’s entire networking hardware, customizing each end user’s workstation, migrating it to the Cloud, and managing it through Office 365. The company also received unlimited Service Desk Support, 24/7/365 system monitoring, Microsoft Office subscriptions, Virus and Spyware protection, and Strategic Technology Planning sessions to keep their business aligned with Tech Smart solutions technology services. “We were not only looking for an IT provider, but a partner. We found a true partner with Tech Smart Solutions,” – Polly B., Executive Assistant to the CEO / Office Manager