Virtual Desktop Infrastructure
Challenge
In 2019, a medical organization without any technical staff sought the assistance of Tech Smart Solutions to manage their technology. At that time, they were using a dos-based medical practice application and relied on paper records. This outdated system required extensive scanning, faxing, and physical transfer of paper files, which hindered the organization’s efficiency. When the organization became a client, only a few employees had email accounts, and those who did used personal accounts for business purposes. This created numerous security, efficiency, and compliance challenges for the organization.
Solution Overview
Tech Smart Solutions, as their IT service provider, identified these problems during quarterly virtual CIO planning meetings and introduced the concept of VDI (Virtual Desktop Infrastructure). Tech Smart Solutions gave the company in-depth information and advice on how VDI would operate within their infrastructure and guided them through the cost-benefit considerations.
Virtual Desktop Infrastructure (VDI) is the process of deploying user desktop computers (UDCs) in virtual environments on central server hardware. This means that instead of deploying, configuring, and configuring a single PC per user, employees can connect to a single virtual PC from anywhere on any device at any time. VDI is a great solution for companies that want thin clients or zero clients. It also allows employees to easily access the desktop environment via mobile devices. Tech Smart Solutions recognized that the client needed a VDI solution because that’s exactly what they wanted.
For the company, VDI promises to save IT support time, reduce administrative burden, and improve end-user productivity and satisfaction. But, since the company was new to VDI, it wasn’t certain if it would work as promised. So, to prove the concept, Tech Smart Solutions built a demo environment where the client could try out the solution before making a commitment.
Results
Since the implementation of VDI, end-users have seen a significant increase in productivity and satisfaction. Employee complaints have also decreased significantly. Employees now get the expected end-user experience when logging in to their computers and can carry out their work effectively. IT Support staff in the organization are able to optimize IT support and deliver updates faster than ever before using VDI.
With these excellent results, the client is ready to migrate their entire ecosystem to VDI and is confident that this will have a huge effect on the entire organization, enabling them to be more focused on meeting their mission.
“There’s a learning curve with VDI, but it’s working and it’s better than I thought it would be!” said the organization’s IT Manager.