Workspace Cloud Business Services
Challenge
As a new business coming out of an established accounting company, the client originally approached Tech Smart Solutions to set up their new business IT infrastructure. The President and Co-Owner said, “I brought in a couple of companies to do this, and they all had different levels of experience. But none of them came close to what Tech Smart Solutions did.”
As the company started to work with Tech Smart more and more, they got used to Tech Smart’s high-quality service and the relationship grew, and their company grew.
As the company grew, the number of files and bills increased. “We have a ton of paper records,” says the president. “It’s a very paper-intensive and time-consuming process.” That’s why the company needed an end-to-end solution that would give them remote, paper-free access to all their data, regardless of whether they were at the office or working from home.
The president had a background in technology and had been in charge of the company’s IT for several years, but as he put it, “Technology was getting ahead of me and my interest in it, and we knew we weren’t doing the company any favors by continuing to put me in charge of our IT.”
Solution Overview
“Our client wanted to be able to access all of their data remotely, whether they were at the office, at home, or working remotely,” says Tech Smart Solutions’ Director of Sales, Workspace. “Workspace enabled them to do just that.” “Workspace is great for small and medium-sized businesses,” says Workspace Business Process Manager, Jefferson Eckles. “It allows them to set up simple file, application, and email access with a predictable monthly budget, without having to invest in their own IT infrastructure.”
Results
The President loves Workspace. “I could be sitting at my desk right now,” he says, “because we are paperless. Most of our work is scanned and sent directly to the cloud – to Workspace. It can be accessed from anywhere, whether I am sitting at my desk, or I am in a hotel room.”
Jefferson Eckles, VP of Cloud Services at Tech Smart Solutions, describes Tech Smart’s best practice: “When we set up a solution such as Workspace for a client, we pride ourselves on making the cutover as smooth as possible without any downtime.” “For example,” says Kathy Campbell, Cloud Services Engineer, “I was at work on a Sunday the day before roll-out and I was emailing the president because he was at his office getting things ready. He had some issues and we got them sorted out before Monday morning.” “I find it challenging and exciting to sit down with a client, solve their issue, and have them feel better because we are part of their team,” adds Campbell. “That’s what I’m passionate about. Tech Smart strives to provide the highest level of customer care while delivering the highest level of IT for each client.”